JR Card

 

(side one)

How to Handle a Problem

Determine Objective

Step 1—Get the Facts

Review the record
Find out what rules and customs apply
Talk with individuals concerned
Get opinions and feelings
Be sure you have the whole story

Step 2—Weigh and Decide

Fit the facts together
Consider their bearings on each other
What possible actions are there?
Check practices and policies
Consider objective and effect on individual, group, and production
Don’t jump to conclusions

Step 3—Take Action

Are you going to handle this yourself?
Do you need help in handling?
Should you refer this to your supervisor?
Watch the timing of your action
Don’t pass the buck

Step 4—Check Results

How soon will you follow up?
How often will you need to check?
Watch for changes in output, behavior, and relationships
Did your action help production?

Did you accomplish your objective?

 

(side two)

A Supervisor gets results through people

Foundations for good relations

Let each worker know how he/she is doing
Figure out what you expect of the person
Point out ways to improve

Give credit when due
Look for extra or unusual performance
Tell the person while it’s “hot”

Tell people in advance about changes that will affect them
Tell them why, if possible
Work with them to accept the change

Make best use of each person’s ability
Look for abilities not now being used
Never stand in a person’s way

People must be treated as individuals