Review the record
Find out what rules and customs apply
Talk with individuals concerned
Get opinions and feelings
Be sure you have the whole story
Fit the facts together
Consider their bearings on each other
What possible actions are there?
Check practices and policies
Consider objective and effect on individual, group, and production
Don’t jump to conclusions
Are you going to handle this yourself?
Do you need help in handling?
Should you refer this to your supervisor?
Watch the timing of your action
Don’t pass the buck
How soon will you follow up?
How often will you need to check?
Watch for changes in output, behavior, and relationships
Did your action help production?
Let each worker know how he/she is doing
Figure out what you expect of the person
Point out ways to improve
Give credit when due
Look for extra or unusual performance
Tell the person while it’s “hot”
Tell people in advance about changes that will affect them
Tell them why, if possible
Work with them to accept the change
Make best use of each person’s ability
Look for abilities not now being used
Never stand in a person’s way
People must be treated as individuals